Privacy Policy

This Privacy Policy explains how Ottomized, LLC, which operates the customer-facing brand Detail Genius ("Detail Genius," "we," "us," or "our"), collects, uses, stores, and protects information when you visit DetailGenius.com, request a quote, schedule a service, communicate with us, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Mobile or other telephone number
• Service address or location
• Vehicle information
• Details regarding requested detailing services
• Appointment and scheduling information
• Quote requests
• Communications you send to us
• SMS messaging preferences and consent records
• Transaction and payment-related information

Payment processing may be handled by third-party payment processors. Detail Genius does not necessarily receive or store your complete payment card information.

Automatically Collected Information

We may also automatically collect certain technical information when you use our website, including:

• IP address
• Browser type
• Device information
• Pages viewed
• Referring pages
• Website interactions
• Cookies and similar technologies

2. How We Use Information

We may use information we collect to:

• Provide requested detailing services
• Schedule and manage appointments
• Prepare and deliver quotes
• Confirm, remind, reschedule, or cancel appointments
• Communicate about services requested by customers
• Respond to customer questions and support requests
• Process payments and transactions
• Send SMS communications when the customer has provided the applicable consent
• Send marketing or promotional communications when the customer has separately opted in to receive them
• Operate and improve DetailGenius.com
• Maintain business records
• Prevent fraud or misuse
• Comply with applicable legal obligations

3. SMS/Text Messaging Privacy

Detail Genius offers SMS communications to customers who choose to receive them. SMS communications may be sent under the Detail Genius brand. Detail Genius is operated by Ottomized, LLC.

Informational and Service-Related SMS

Customers may separately consent to receive informational and service-related text messages, which may include:

• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling messages
• Service updates
• Quote follow-ups
• Responses to customer inquiries
• Other communications related to services requested by the customer

Consent to receive informational SMS messages is optional.

Marketing and Promotional SMS

Customers may separately consent to receive marketing and promotional SMS messages from Detail Genius. Marketing consent is collected separately from informational SMS consent. Customers who do not consent to marketing messages may still use Detail Genius services and complete bookings.

Consent to receive SMS messages is not a condition of purchasing goods or services.

SMS Consent & Frequency

When consent is collected through our website:

• The customer provides their mobile telephone number.
• SMS consent is presented separately from other agreements.
• SMS consent checkboxes are not pre-selected.
• The customer must affirmatively choose whether to receive SMS messages.
• Informational SMS consent and marketing SMS consent are presented separately.

Message frequency varies based on appointments, service activity, customer requests, and messaging preferences. Message and data rates may apply.

Reply STOP to a Detail Genius text message to opt out of SMS communications. Reply HELP for assistance. Customers may also contact us at 509-423-8266 or help@detailgenius.com for assistance.

4. Mobile Information and Messaging Consent

We take the privacy of mobile information and SMS consent seriously.

Mobile information, including mobile telephone numbers, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to service providers that assist us in operating our business and communications systems, such as telecommunications providers, scheduling platforms, payment processors, website providers, CRM systems, and technology vendors.

These providers may process information only as reasonably necessary to provide services to us and are not authorized by us to use SMS opt-in data or mobile information for their own marketing or promotional purposes.

5. How We Share Information

We may disclose information to service providers that perform services on our behalf, including providers involved in:

• Website hosting
• Appointment scheduling
• Customer relationship management
• SMS and telecommunications services
• Payment processing
• Email communications
• Analytics
• Cloud hosting and data storage
• Business operations

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or lawful government request
• Protect the rights, property, or safety of Ottomized, LLC, Detail Genius, our customers, or others
• Investigate suspected fraud, abuse, or security incidents
• Facilitate a merger, acquisition, financing, sale, restructuring, or transfer of some or all business assets, subject to applicable law

Mobile phone information and SMS opt-in consent are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Website Technologies

DetailGenius.com may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and improve our services.

Your browser may allow you to restrict or disable cookies. Certain website functionality may not operate properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, complying with legal obligations, resolving disputes, and enforcing agreements.

SMS consent and opt-out records may be retained as necessary to document messaging preferences and compliance.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Choices

You may contact us to request that we update or correct certain personal information associated with you. You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.

For SMS:

• Reply STOP to opt out.
• Reply HELP for assistance.

An SMS opt-out request will be honored in accordance with applicable messaging requirements.

10. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites or services. Their collection and use of information are governed by their respective privacy policies.

11. Children's Privacy

Detail Genius services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements. The revised policy will be posted on this page with an updated "Last Updated" date.

13. Contact Us